Refund policy

Refund and Return Policy

Due to the international nature of our shipments, returns and refunds are not always possible. International return shipping, customs procedures, duties, and handling costs can create significant losses, so we carefully review each request individually.

Please review before purchasing

Before placing an order, customers are strongly encouraged to:

• Review the product description, grading information, measurements, photos, and videos carefully.
• Make sure the item is suitable before completing the purchase.
• Contact us through WhatsApp or email at support@dripuz.com if you have any questions or need additional information.

By placing an order, you acknowledge that you have had the opportunity to review the listing and ask questions before purchasing.

Defective or inauthentic items

Our main exception applies when an item is:

• Defective beyond the condition or grading stated in the product listing; or
• Proven to be inauthentic.

If you believe you have received a defective or inauthentic item, please contact us at support@dripuz.com as soon as possible after delivery. Include your order number and clear photos or videos showing the issue. We may also request additional information to assess the claim.

If the claim is accepted, we will work with you to find a mutually acceptable solution. Depending on the circumstances, this may include a replacement, refund, or another agreed resolution.

International shipping

For international orders, customers are responsible for reviewing the listing carefully before purchase. Return shipping, customs charges, duties, and other international handling costs may not be recoverable. For this reason, we cannot guarantee that a return or refund will be available for every order.

Any approved return must follow the instructions provided by us. Do not send an item back without contacting us first, as unauthorized returns may not be accepted.